FREQUENTLY ASKED QUESTIONS

1) What is Enterprise Resource Planning?

The term ERP (Enterprise Resource Planning) is said to have originated from the Gartner group as an extension to MRP (Materials Requirements Planning). Today, the term broadly relates to a set of multi-module software applications that support business and services throughout enterprises, companies and organizations. ERP may or may not be directly related to manufacturing, planning, financials, purchasing, maintenance, assets, forecasting, budgeting, estimating, inventory, production, vendor management, on-line services or customer management. Companies utilizing ERP may select and use differing modules to meet their various requirements and needs depending on the ERP software selected. The typical ERP solution is tightly associated with relational database systems and generally includes programming tools and technical solutions.

For more information about ERP, and other industry terms, you may find the following links helpful.

http://www.whatis.com,
http://www.computerworld.com/softwaretopics/erp/glossary,
http://www.pera.net/Tools/Glossary/Enterprise_Integration/Glossary.html.

2) What is Finesse Enterprise?

FINESSE Enterprise is software designed and developed as an enterprise solution within the realm ERP Software. Our software tailors to companies that desire to capitalize on their competitive advantage while supporting business and industrial standards. FINESSE Enterprise is the flagship product for ESS and is a completely integrated solution that supports organization without third party add-ons and support. For more information about FINESSE Enterprise, visit our Products pages.

3) What is ESS?

Located in Denver Colorado, Enhanced Systems & Services, Inc. (ESS) is a thriving software company. With more than 20 years behind us, our company is organized to meet the needs of companies interested in the ERP software solutions. Our motto, Youre in Control exemplifies our belief that companies must know their business and be in control of their future. Our FINESSE Enterprise software is further supported with a one point of contact concept. There are no third party implementation organization or software installers. ESS handles all this through our organization to ensure success for our customers. In addition, a personalized representative is assigned to work with each customer from that time forward. For more information about ESS, visit About ESS.

4) Who uses FINESSE Enterprise?

Simply, FINESSE Enterprise is used by companies like yours. Our customers cross a wide range of industries and company sizes. Historically, our customers utilized the software to support their financial and integrated business requirements. Today, FINESSE Enterprise is a major contender of ERP software solutions in support of hundreds of organizations and thousands of users. Our customers utilize FINESSE Enterprise to enhance their competitive edge, remove bottlenecks, gain standards and simplify organization processing of information. For more information about some of our customers, visit our Customer Success Stories.

5) What is the cost range of FINESSE Enterprise for small, midsize & large businesses?

Unlike many ERP solutions today, FINESSE Enterprise is based on concurrent users and system use. What that means to you, as an organization, is that you will be able to have more people using the system as compared to other software packages that require a per seat license. In addition, the software is completely open and you, as a company, will have access to the full source code as desired. Typical cost savings comparisons range from 20% to 50% of our competitors' products. To better evaluate your organization's requirements and to obtain a quote, please contact us at our CONTACT information page.

6) What if we have a tight budget?

With todays changing economy, budgets are under continuous review. To help you support your organization, reduce cost and increase productivity, ESS is helping companies with lower cost implementations as well as options to help them solve their budget requirements. To get more information, please contact us at our CONTACT information page.

7) What type of financing do you offer?

In support of the ongoing demand to help companies like yours meet your everyday needs, ESS is able to offer your organization special financing opportunities to meet your needs. Please CONTACT US for more information. Credit approval required.

8) What do I need to run FINESSE Enterprise at our organization?

FINESSE Enterprise is built upon the most widely used software in the world, Microsoft Visual Basic and Microsoft SQL server. As well, our solutions support UNIX and network services to meet virtually any need that your organization may have.

9) How much training do our staff need to use the FINESSE software?

Enhanced Systems & Services trains to the need of the organization rather than global training. What this means to your company is that you pay for what you need. As each area of your organization is brought into the FINESSE product, our team of experts will train your people in their respective jobs and duties. In addition, our company utilizes virtual technologies to provide remote one-on-one, group, department and executive training. In this fashion, your company will receive premium training at a fraction of the time and cost of typical ERP software solutions.

10) What knowledge will our organization need to install and operate FINESSE?

FINESSE Enterprise is an impressive suite of tightly coupled enterprise software applications. It is written and designed for professionals to use in their respective industries. As such, it is strongly advised that your organizations and personnel be thoroughly trained and educated in the disciplines and practices it supports. Principles, concepts and knowledge of common and standard industrial practices are key to utilizing the full potential of the software within your organization. For example, organizations desiring to utilize MRP should have the knowledge and understanding required to operate and facilitate MRP. For additional information, please CONTACT US.

11) What will ensure a successful implementation of the FINESSE Enterprise software?

Each of our customers are assigned a seasoned and professional representative from Enhanced Systems & Services. This person is there to support and sustain your organization through the implementation and into the future. In addition, as with all critical business functions, key people from your organization with the appropriate time and commitment will be essential. Your organization will need to support the project with personnel who know your business and are able to make key business decisions as they arise. With your personal representative coupled with your company's decision-makers, FINESSE Enterprise software is installed in remarkable time and with significantly reduced costs.

12) How long does it take to implement this system?

Over the years, Enhanced Systems & Services has implemented FINESSE Enterprise in a myriad of companies and organizations. Our implementation team is part of our organization and we do not outsource to third party consulting and implementation teams. Installations are dependent on the customer's needs. Careful evaluations are performed to help the customer understand the implementation process options and determine what will best suit their needs. As a reference, ESS has installations that are performed in 90 days! As well, we support organizations that have special requirements that require them to migrate over a longer period of time.

13) Can we customize the software to our own needs?

FINESSE Enterprise is flexible to meet your needs. Customization is crucial to most organizations. The mix and balance of customization is the result of a detailed understanding concerning your organization. At Enhanced Systems & Services, we understand that your competitive advantage is unique and therefore, your enterprise software must be flexible to retain your competitive advantage and enhance it with better utilization of business standards, connectivity, reporting and technologies to support your employees and organization.

14) What is involved with performing a data conversion?

Key to your migration will be the ability to move your information. FINESSE Enterprise is built on open technology solutions that will allow your company the ability to port your information. In addition, our teams of experts are trained in data conversion procedures and have literally thousands of data migrations behind them. With a short review of your systems and current information systems, our company will help you see the requirements and plan for the migration ahead.

15) Do the users have the ability to query the database & write their own reports?

Often it is not a matter of getting the information that you need, but rather getting it in a way that you need it. With FINESSE Enterprise, data is always available. Within our systems, there are base reports and queries that bring value to most companies. Your information is further supported by Crystal Reports along with all the technologies supported by Microsoft and their technology network. Our customers are not only able to obtain the information that they require, but are able to organize this information, however they may need it.

16) Which customers can we contact to determine their satisfaction with FINESSE Enterprise?

For more information and to get a list of customer references, please contact Enhanced Systems & Services at 303-425-1237. To ensure that we understand what your company is looking for and what customers will best relate to your needs, your organization will receive a short demonstration that allows you to learn about the software and also allows us to learn more about your organization. In this way, you are ensured that the references you receive will be viable for your respective needs and interests.

17) What are the advantages of FINESSE Enterprise?

First, FINESSE Enterprise is stable with more than 20 years of history, customer support and installations. Our product is thoroughly integrated and is built to avoid third party add-ons and secondary solutions. Our team is made up of professionals that know the software and how to incorporate it into your organization. Third party installation and support companies are avoided to promote the best solution for you, our customer. FINESSE Enterprise is built upon state of the art technology solutions that are updated regularly to minimize your organization's exposure to obsolescence. Currently, Microsoft Visual Basic with SQL Server are utilized with Microsoft .NET emerging in the very near future.

18) Why should we choose FINESSE Enterprise over your competitors products?

First let me reference Jeff Tennis of Sechan Electronics Inc., I tell anyone who calls: 'If you want to work with a company where you can get answers right now, ESS is the company'. Immediate attention is very refreshing. No other software company that I have worked with performs at that level. As stated, Enhanced Systems & Services has an outstanding ability to support our customers. FINESSE Enterprise is built to incorporate your companys abilities with industrial and business standards.

A question that every company should ask has to do with viability. With 20 years behind us, and a track record of pleased customers, it is easy to see why more and more companies are finding their businesses run best with FINESSE Enterprise.

19) How do I know that this product fits our organization?

Do you have an hour to review what you are looking for? That is about all it will take and you can be working with one of our representatives online. Our virtual office environment allows us to work with you at your desk. Within just a few minutes you will review the FINESSE Enterprise software and receive a report about your company's abilities to use the software. In addition, our organization works with your company's pre-determined requirements such as RFPs and software specification requirements.

20) Who do we contact for technical support?

Personal representatives are assigned to each customer. This person is there to ensure that your organization is able to get the work done and resolve issues as they may arise. In addition, technical support is available with a technical support line which works in conjunction with your representative in resolving issues in a timely and satisfactory fashion. All work is correlated with your representative so they always know what support and services your company may require.

21) Who do I contact for a demo?

To contact us for a demo, select CONTACT US FOR A DEMO from our web site, fill out the information and you will be contacted shortly. As previously stated, our demonstrations and customer support are performed through telecommunications. This allows us to be extremely responsive to your needs and help you understand the software without waiting for mailings or other materials.

22) Where can I get more information about FINESSE Enterprise and ESS?

To get more information about our company, FINESSE Enterprise and our solutions, please contact us at our CONTACT information page.